THE KOKATAT WARRANTY
All Kokatat products are fully guaranteed to the original owner against defects in materials and workmanship. Products found to be defective will be repaired or replaced at Kokatat’s option. Repairs due to normal wear and tear, accident, abuse, etc., will be made for a reasonable charge. Latex gaskets are not covered by the Kokatat warranty.

There is a 2 year limited warranty on the NOVA and SUPERNOVA paddling suits. The manufacturer specifically disavows any other representative warranty or liability relative to the condition or use of the product.

REPAIR
If you have warranty issues, need repair work or custom options added to an existing Kokatat garment, feel free to take it into your local dealer or contact Kokatat Customer Service at 800.225.9749 (toll free in the US only), 707.822.7621 or kokatat@kokatat.com
You will receive a Return Authorization number before sending it to us.

YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER (RA#) BEFORE SENDING ANY GARMENT TO KOKATAT!

Please request an RA# from our Customer Service department, and make sure to write that number on the outside of the package before sending it to:

Kokatat
5350 Ericson Way
Arcata, CA 95521

By law, any garment sent to Kokatat must be clean before it is shipped to us! A fee of $25 will be added to the cost of the repair if the garment has not been cleaned; this will also delay the return of your garment. We also sell repair tool kits if you feel like DIY.

GASKET REPAIR
The most common repair on a dry suit is a gasket replacement. If a gasket needs attention you have three options:

Kokatat can replace it (no other brands, please).
Have the store where you bought the gear or a regional repair facility do the repair.
You can replace it using our Gasket Replacement Kit. See the Self Repair Guides page for instructions.

We do offer gasket repair services; this generally takes about 2 weeks plus shipping time. Obtain an RA# before sending anything in (see REPAIR above). All RA's need to come to us clean, or a washing fee will be applied. Many dealers also provide gasket repair service. Repair tools may be purchased from Kokatat.

Customers east of the Mississippi can get faster turnarounds from local dealers and quick gasket repair from the folks in North Carolina at Amigos Drysuit Repair - 800.483.0188

Customers west of the Mississippi should check out:
Adventure's Edge (Arcata, CA) at 707.822.4673
California Canoe & Kayak (Oakland, CA) 510.893.7833
Mountain Soles Outdoor Footwear & Fabric Repair (Portland, OR) at 503.236.0785
Rapid Repair (near Sacramento, CA) at 530.622.6090

We highly recommend any one of these GORE-TEX® Certified repair facilities:
Cascade Wear (Vancouver, BC, Canada) 604.873.2226
Cut'n Sew (Boulder, CO) at 303.499.3634
Stitchlines (Boulder, CO) at 303.781.9044
Thrifty Outfitters (Minneapolis, MN) 800.866.3162