| 1. |
Does Kokatat make custom colored drysuits? |
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You can special order any of our GORE-TEX© drysuits in
any color of GORE-TEX© material that we stock for that
given year. Check with your local dealer or give us a call
for current color options. This Special Order would add
6-8 weeks to the delivery of the drysuit, as well as an
additional cost.
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| 2. |
What options can I get for my GORE-TEX© drysuit? |
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GORE-TEX© or latex socks, color matched sleeve and
thigh pockets, relief zippers, and reflective
tape are all options that can be added to a new or existing suit. Please
check with your local dealer or give us a call to check on prices and
availability. |
| 3. |
Does Kokatat sell any products directly to the consumer? |
| The only products that we sell directly
are repair and/or replacement items. This would include gaskets,
gasket replacement kits, GORE-TEX© field repair kits, 303 Protectant,
and Aquaseal. |
| 4. |
Do you repair garments and replace gaskets? |
|
Yes we do, but unfortunately we only work on our own products. Our
repair department can also retrofit many of our drysuit options on
existing drysuits.
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| 5. |
I’ve seen your GORE-TEX© drysuits being used by pro paddlers and in many expeditions around the world. Who do I contact to submit my expedition or paddling resume? |
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Please send expedition and event product sponsorship, and team queries to
our PR/Field Marketing liaison Lisa Beckstead (lisa_beckstead@kokatat.com).
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| 6. |
What is the difference between a Front Entry (GFE) and a Meridian (GME) dry suit? |
Simple Answer: The GME has
an overskirt the GFE does not.
Extended version: An over skirt is an extra piece of fabric
covering the chest and back and has a waist band at the bottom.
It's designed to layer with a neoprene spray skirt tunnel. It
helps keeps water that lands on the deck of the boat or on your
head from making its way between the suit and spray skirt tunnel
and ending up in your boat. If you paddle a closed-cockpit kayak
in rough water (in a river, lake or ocean), the over skirt will
help keep the cockpit drier.
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| 7. |
Can I wash my Kokatat garment? |
|
Yes! Washing is a good thing. Your technical garment will perform better when
it's clean. Check out the General Care Instructions in the Customer Service
link at the top of the page for more information about washing any Kokatat garment.
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| 8. |
Will salt clog up the semi permeable micro porous GORE-TEX© membrane? |
|
No, this is a myth! Salt molecules are far too large to fit into the tiny
holes in the GORE-TEX© membrane. If you don't wash all the saltwater off
your garment after a trip to the ocean the remaining salt on the face fabric
will attract moisture (so rinse it off!), but GORE-TEX© will breathe when the
face fabric is completely saturated (even underwater).
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| 9. |
I want to send my garment back to Kokatat for a look-see, what should I do? |
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Give us a call for a return number. Our customer service folks can answer your
questions and give you all the info you need to start the return process. Click
on the Warranty and Factory Repair link for contact information.
|
| 10. |
Can I trim my latex neck gasket? |
|
Yes (but Kokatat wrist gaskets are not designed to be trimmed - see below)! Neck
gaskets are designed to be trimmed to fit. If you feel as though you are getting
less oxygen than normal when wearing the gasket, you may want to trim your gasket.
Turn your garment inside-out, and notice the rings running parallel down the gaskets.
Make all cuts in-between the rings. Be sure to closely visually inspect the trimmed
edge for nicks; the cut must be straight. Nicks need to be trimmed out before you try
it on. Be careful and cut one ring at a time until you get it right; you can't put the
latex back on! Wrist gaskets are not designed to be trimmed: try stretching the wrist
gaskets over a form (can or bottle) before using the garment. If you have questions,
please call us before trimming your gasket.
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| 11. |
What size am I? |
|
Check our size chart on the website or in a catalog. It is as accurate as thirty seven
years of experience allows and takes one layer of insulation (such as our drysuit liner)
into account. If you fall into the upper range of the measurements listed on the size chart,
we recommend that you purchase the next largest size. If you are able, try to find a dealer
and put on the garment before you buy!
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| 12. |
How do I store my drysuit/drytop? |
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See the link to our Drysuit Storage and Care Instructions
in the Self Repair Guides section.
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| 13. |
My local dealer doesn't carry the Kokatat product I want in the store. |
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Kokatat will ship any product to any active account for you to try on for
size. We even have some dry suits and paddling suits that you can take for
an “on-water demo”! Have your favorite dealer give us a call on your behalf
as we will ship only to established retail accounts.
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| 14. |
What is the difference between a wetsuit
and a dry suit? |
Wetsuits keep a layer of water against your skin that must be warmed by
your body heat. Your body works to warm the water which uses up energy that
could have been spent on your sport. When hit with more cold water, you must
warm it up again. Wetsuits perform poorly in the air and wind and have high
evaporative heat loss. So if you use a wetsuit we highly recommend wearing a
paddling jacket over it.
Dry suits keep water completely outside. You can also regulate the warmth
of a dry suit system by adding or removing layers underneath. Those made with
GORE-TEX® fabric allow body moisture to escape keeping you even drier.
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